December 2011, Version 2.0
Please read and follow these procedures and instructions carefully. Failure to comply may result in voiding of the limited warranty.
Within 10 days of discovering facts giving rise to a warranty claim and prior to starting warranty repair process, the dealer must contact XL Specialized Trailers in order for the trailer to be covered under warranty. A claim must be submitted online.
To receive warranty credit, service parts must be repaired by an XL-authorized dealer who has a warranty authorization number (WA#). Any parts claims submitted without a WA# will be denied.
Labor will be reimbursed at $90 hour. Under exceptional circumstances, XL, in its sole discretion, may approve warranty labor rates in excess of $90 per hour. Please contact XL Customer Service Manager for repair time allowance, and if the repairs are not covered on time allowance chart, XL will use past job experience and records to set repair time allowance.
Freight on warranty parts is reimbursed at the ground freight cost. If a dealer or customer requests parts to be shipped via a more expensive method, the dealer/customer will pay difference in cost from the ground rate to the selected method.
Dealers and customers may choose to accept their warranty reimbursement in the form of a warranty credit, for which XL will issue a credit memo instead of a reimbursement check. Dealers and customers may use these credits towards future purchases.
If XL requests the return of failed parts, you will be mailed or faxed a Return Goods Authorization or (RGA#) (XL F-2000). Note: An RGA is not a warranty claim form, and no credit will be issued from an RGA form for a warranty claim; a separate warranty claim form must be completed. When returning the RGA, the RGA number must be visible on the outside of the shipping container. If the RGA# isn’t visible on the outside of the container, it may be refused at our receiving door and returned at the sender’s expense. All Return Goods Authorizations must be delivered to XL prepaid by the sender—no exceptions. XL is not responsible for parts returned without a RGA#, which may result in such parts being lost and no credit being issued for them. Parts returned for warranty evaluation and denied warranty coverage will be held for 30 days from date of our denial letter. After 30 days, all held parts will be scrapped if the sender has not previously requested their return in writing. If a dealer requests XL to return parts, they will be shipped freight-collect. Failure to return a RGA within 30 days from date of the RGA will result in the denial of warranty coverage and a voided RGA. Any attempt to subsequently return the same items will be refused at our receiving door and returned to the dealer at their expense. All parts that XL decides to replace will be held for 60 days after the warranty claim is submitted. After 60 days, the defective parts may be scrapped.
Dealers will receive written notification of a warranty claim denial stating the reason for the denial. Dealers may appeal the denied claim, and must do so within 30 days of notification of denial. If there has been no appeal within that 30 day period, the claim will be considered closed and no future appeal will be heard. Appeals should be made in writing to XL’s Warranty Manager.
Shipping & Receiving
1057 South 3rd Street
Manchester, IA 52057
Parts & Service
service@xlspecializedtrailer.com
Warranty
warranty@xlspecializedtrailer.com
Kelly Niles
Director of Customer Service
Nikki Main
Parts & Service Specialist
Sam Sullivan
Parts & Service Specialist
Leon Wilson
Product Engineer & Warranty Specialist
A Caparo Bull Moose Company
